Hi! Here are some insights from my practice during the last month that I wanted to share with you:   AI Incident Response? In the IT service industry, many managed services providers are exploring how to use AI to improve their businesses while also wrestling...

Hi! Here are nuggets from the last month that could add to your business: Are you looking for tools to improve your mental game? Eric Potterat, a performance psychologist with impressive street cred recently published Learned Excellence which has captured my...

Hi! Here are nuggets from the last month that could add to your business: Gross Margin/Loaded Compensation Are you confident that your pricing is keeping pace with inflation?  To check, use your company's total gross margin dollars divided by total loaded compensation...

Hi! Here are nuggets from the last month that could add to your business:   Is your company “selling” the way your ideal target client wants to buy from you? If you are selling a high value added service to someone who views it as a commodity, you’ll pass like...

Hello! Here are some things I’ve learned in the last month that I believe will help your business:   Waste is a Crime - Jeff Sutherland (co inventor of Scrum) and author of Scrum: How to do twice the work in half the time states he typically sees about 85% of the...

Hello! Here are some things I’ve learned in the last month that I believe will help your business:   Service means nothing unless it's connected to how a brand wants it's customers to feel - I've been reading The Brand Promise which does a wonderful job of...