by admin | Dec 14, 2024 | Monthly Newsletter
Hi! Here are some insights from my practice during the last month that I wanted to share with you: AI Incident Response? In the IT service industry, many managed services providers are exploring how to use AI to improve their businesses while also wrestling...
by admin | Nov 18, 2024 | Monthly Newsletter
Hi! Here are nuggets from the last month that could add to your business: Are you looking for tools to improve your mental game? Eric Potterat, a performance psychologist with impressive street cred recently published Learned Excellence which has captured my...
by admin | Oct 15, 2024 | Monthly Newsletter
Hi! Here are nuggets from the last month that could add to your business: Gross Margin/Loaded Compensation Are you confident that your pricing is keeping pace with inflation? To check, use your company’s total gross margin dollars divided by total loaded...
by admin | Sep 15, 2024 | Monthly Newsletter
Hi! Here are nuggets from the last month that could add to your business: Is your company “selling” the way your ideal target client wants to buy from you? If you are selling a high value added service to someone who views it as a commodity, you’ll pass like...
by admin | Aug 15, 2024 | Monthly Newsletter
Hello! Here are some things I’ve learned in the last month that I believe will help your business: Waste is a Crime – Jeff Sutherland (co inventor of Scrum) and author of Scrum: How to do twice the work in half the time states he typically sees about 85%...
by admin | Jul 15, 2024 | Monthly Newsletter
Hello! Here are some things I’ve learned in the last month that I believe will help your business: Service means nothing unless it’s connected to how a brand wants it’s customers to feel – I’ve been reading The Brand Promise which does a...
